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First if all, customer service is the foundation of any web hosting company, because this is what will keep your website afloat when you need it to be working. Look for web site design marketing and hosting that offers 24/7 service so that you don’t have to be dealing with something in the middle of the night without help. Find out how long it takes for a response to come through in an emergency. One way you can test this is by calling the company in the middle of the night to see if they respond and answer the phones. You should get live tech support at 2 am if you need it. Sites such as SiteSell offer great customer service.

Dependable infrastructure is the second most important thing to look for. Ask if the provider has a multi homed network powered by multiple bandwidth providers to ensure redundancy. Look through the host’s Service level agreement to make sure it actually covers the good stuff – this means they won’t fall short of their promises.

Is the company you are considering stable financially? If you’re planning on being on the Internet for the long term, you better make sure the hosting company you sign up with is also in it for the long haul. If they blow up in a few months and leave you hanging, without a website live on the Internet, or your backed up data files, you could find yourself in some big trouble. Ask for proof of their financials and the length that they have been providing service.

Guarantees are also very important when you have to make a decision, so that you can rest assured that you have some recourse if something goes wrong. Guarantees can include a money back guarantee, a price freeze, uptime guarantee, and a guarantee of a refund if you have unused portions of your account. If you cancel early, you want to have the option to get your money back for the time period you haven’t even used. Basically, a refund on unused hosting should be one of your top priorities with a hosting company.

The ability to upgrade easily and affordably as your business online grows is also very important with web site design marketing and hosting. You may have to add more space, bandwidth, products, and services as the months and years pass, so you need to sign up with a company that makes it easy to add to your current account. Having to change hosting companies is such a nuisance that you want to avoid it if at all possible, But this means more than just getting a lot of bandwidth – getting lots of bandwidth for your buck is usually more of a marketing ploy than something that will help you out in times of growth. Make sure other services are offered for upgrade, such as ecommerce options and virus and spam filtering.

 

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